Last Updated: 28/11/2025
At Australian Hospitality Supplies (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed securely via third-party providers; we do NOT store full payment information)
- Account login information (if applicable)
- Messages, inquiries, reviews, or feedback provided through our website
Automatically Collected Information
Collected through cookies, analytics tools, and server logs:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Items viewed or added to cart
- Referral sources (how you reached our website)
Information From Third Parties
Including:
- Payment processors
- Shipping providers
- Marketing or analytics partners
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and deliver your orders
- To communicate with you regarding orders, support, and updates
- To maintain, secure, and improve our website
- To personalize your shopping experience
- To send marketing emails or promotions (only with your consent)
- To analyse website performance and customer behaviour
- To prevent fraud and ensure compliance with legal obligations
3. How We Collect Information
Information is collected through:
- Online forms, checkout process, account creation, and direct communications
- Cookies and tracking technologies
- Integrated services such as payment gateways and shipping providers
4. Storing & Protecting Your Information
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
We retain your information only as long as necessary for legal, accounting, or business purposes. When no longer needed, information is securely deleted or anonymized.
5. Sharing Your Information
We do not sell your personal information.
We may share your information only with:
- Service providers (payment processors, delivery companies, IT services, hosting providers)
- Business partners assisting with marketing or analytics
- Legal authorities when required by law or to protect our rights and safety
All third-party partners are required to handle your data securely and comply with privacy regulations.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Object to or restrict certain forms of data processing
To exercise any of these rights, please contact us using the details below.
7. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Improve website functionality
- Remember your preferences and cart items
- Analyse traffic and improve user experience
- Support marketing and advertising (if applicable)
You can disable cookies in your browser settings; however, some features may not function properly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website signifies your acceptance of the updated policy.
9. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:
Australian Hospitality Supplies
Email: lindsay@australianhospitalitysupplies.com
Phone: 0490083905
Address: 1/17 York Street, Coffs Harbour NSW 2450