Terms & Conditions

Terms & Conditions

Effective Date: 24/12/2025

Welcome to Australian Hospitality Supplies (“we”, “us”, “our”).
By accessing or using our website https://australianhospitalitysupplies.com/, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • You will use this website for lawful purposes only.

  • You will not misuse the website, attempt to gain unauthorized access, or interfere with its operation.

We reserve the right to refuse service, suspend accounts, or cancel orders if these terms are violated.

2. Products & Availability

  • All products displayed on our website are subject to availability.

  • We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

  • Product images are for illustrative purposes only; actual products may vary slightly.

3. Pricing & Payments

  • All prices are displayed in Australian Dollars (AUD) unless stated otherwise.

  • Prices may change at any time without notice.

  • We reserve the right to correct pricing errors or inaccuracies.

  • Orders will not be processed until full payment has been received.

Accepted payment methods are shown at checkout.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order, including but not limited to:

    • Incorrect pricing

    • Stock unavailability

    • Suspected fraud or unauthorized transactions

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

  • Delivery timeframes are estimates only and may vary due to external factors.

  • We are not responsible for delays caused by couriers, customs, or unforeseen events.

  • Risk of loss or damage passes to you upon delivery.

Please refer to our Shipping Policy for more details.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy, which forms part of these Terms & Conditions.

Please review that policy carefully before making a purchase.

7. Warranty & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the cost of the product purchased.

Nothing in these Terms excludes your rights under Australian Consumer Law.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of Australian Hospitality Supplies and may not be copied, reproduced, or distributed without written permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites and encourage you to review their terms and policies separately.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon being posted on the website.

Your continued use of the website constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.

14. Contact Us

If you have questions, concerns, or need further assistance with returns or refunds, please contact us:

📧 Email: lindsay@australianhospitalitysupplies.com
📞 Phone: 0490083905
📍 Address: 1/17 York Street, Coffs Harbour NSW 2450

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