Effective Date: 24/12/2025
Thank you for shopping with Australian Hospitality Supplies. We want you to be completely satisfied with your purchase. If you are not entirely happy with an item, you may be eligible for a return and refund under the terms below.
1. Returns & Refunds Overview
We accept returns and offer refunds within 30 days from the date the item is delivered to you, unless otherwise stated. All returned items must be in their original condition, unused, and in original packaging with all tags and labels attached.
2. Eligibility for Returns
To be eligible for a return:
The item must be unused and in its original packaging.
You must provide proof of purchase (order number or receipt).
Items returned after 30 days may not be accepted unless faulty or damaged.
3. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery. We will:
Provide a replacement, refund, or store credit depending on availability and your preference.
Cover the return shipping cost for damaged or incorrect items.
4. Change of Mind Returns
We accept returns for change of mind purchases (e.g., you changed your mind after delivery) if:
The item is returned within 30 days of delivery.
It is unused and in original condition.
Customers are responsible for return shipping fees for change-of-mind returns.
5. How to Request a Return
To request a return:
Email our support team at lindsay@australianhospitalitysupplies.com with your order number and reason for return.
We will send you instructions including the return address.
Pack the item securely and ship it back to us.
Please allow 48–72 hours for us to process your request and send return instructions.
6. Refund Processing
Once we receive and inspect your returned item:
Approved refunds are issued to the original payment method.
Refunds are processed within 7–14 business days of receiving the return.
Shipping costs are not refunded unless the return was due to our error (e.g., wrong or defective item).
7. Non-Returnable & Non-Refundable Items
Certain items may not be eligible for return or refund, including:
Custom-made or personalized products.
Items clearly marked as “non-returnable”.
Goods that are used, damaged, or missing original packaging.
8. Consumer Rights (Australian Law)
Nothing in this policy affects your rights under the Australian Consumer Law (ACL). You may be entitled to a refund, replacement, or repair if a product is faulty, not as described, or not fit for purpose regardless of our return policy.
9. Contact Us
If you have questions, concerns, or need further assistance with returns or refunds, please contact us:
📧 Email: lindsay@australianhospitalitysupplies.com
📞 Phone: 0490083905
📍 Address: 1/17 York Street, Coffs Harbour NSW 2450